The questions we get most.
Coverage, shipping, the care team, the app, lab tests, privacy, returns. If we missed yours, our customer service team is reachable at (888) 977-2229 or support@1naturalway.com.
Insurance & coverage
For members with a verified insurance plan; we offer fully covered breast pump and supply options. We accept 200+ plans across all 50 states. The coverage check takes about 2 minutes and shows exactly what your plan covers. Check my coverage
Our Moms First member pricing has you covered either way — 20% off retail on pumps, with the same care team. It's built for moms who are uninsured, out-of-network, or no longer eligible. The coverage check tells you the moment you submit. Check my coverage
Most moms place their order around week 28. Start the coverage check around week 20 so verification is done and we can work on obtaining the required medical documentation. We'll ship your order as soon as we can based on your insurance guidelines.
Most plans cover one pump per pregnancy. Some allow replacement every 2 years; some allow per-baby. Your specialist will pull your benefits and tell you when you are eligible again.
Coverage varies by insurance plan. We'll show you what's available based on your plan, along with an estimate of your cost.
Orders & shipping
Most verified breast pump orders ship quickly once insurance and any required documentation are complete. You will receive tracking by email as soon as the package is on the way.
Yes — your order ships in plain packaging with your name and shipping address. No pricing is included inside; just your products and order materials.
Yes. Tracking is included in your confirmation email and in your account once your order ships. We also send updates if anything needs attention before shipment.
If your order has not shipped, call or email us and we will help update it. Once an item has shipped, options are more limited because breast pumps and many supplies are medical products.
Care team & the app
Our clinical team includes IBCLCs, a registered dietitian, and our Medical Director. They support the standards behind our products, education, and customer-care workflows.
Our care team is reachable at (888) 977-2229 or support@1naturalway.com, Monday-Friday 8:30 AM-5:00 PM ET.
Our clinicalteam can review specialty cases and give general clinical guidance. For prescriptions or hands-on exams, we coordinate with your local OB. We are a complement to your local care, not a replacement.
No. You can call or email if you prefer. Digital account tools are there to make order status, tracking, and benefit information easier to find.
1NW Health & at-home tests
Coverage depends on the specific test and your insurance plan. If a test is eligible for insurance submission, we explain that before you order.
When a test includes clinical review, results are reviewed through the appropriate licensed clinical process before being delivered to you.
Some health-related purchases may be HSA/FSA eligible. Eligibility depends on your plan rules, so we recommend checking with your administrator.
Privacy & data
We do not share or sell customer data with third-party advertisers, marketing entities, or unauthorized organizations. Your information is handled under healthcare privacy and security practices.
Yes. Email support@1naturalway.com to request account deletion. We will confirm the request and retain only what healthcare, tax, billing, or legal requirements require us to keep.
Only the teams and partners needed to verify benefits, process your order, provide support, or meet legal obligations can access order information.
Returns & support
Because breast pumps and many supplies are medical or hygiene-sensitive products, returns are limited. If something is wrong, damaged, or missing, contact us and we will help make it right.
Pumps come with a manufacturer warranty. If your pump is not working as expected, contact us and we will help you find the right warranty or troubleshooting path.
Your account is free. If you want us to stop reaching out, message support@1naturalway.com and we will help pause communications where possible.